
Customer Services
You can email us on support@se7enthheaven.com
Our business hours are (Monday - Friday 09:00-17:00 GMT Saturday - Sunday 12:00-17:00 GMT)
OUR PRODUCTS
Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales is to sign up for our newsletter and follow our social channels.
CURRENCY
We only accept orders & shipping within the United Kingdom with all currency paid in GBP (Great British pound) for the time being.
CHECKOUT
You can add and remove products from your shopping bag before you checkout.
Please note that the price you pay is determined after the shipping method is chosen at checkout.
Orders shipping will be charged in GBP.
Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.
Shopping at se7enthheaven.com is safe and secure. Personal information provided on se7enthheaven.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.
PAYMENT
We currently accept payment by Paypal, Visa, MasterCard and American Express.
Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfil the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.
ORDER CONFIRMATION
You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.
Please review the order confirmation and contact us if you see any errors.
ORDER STATUS
Please note that we ask for a standard processing time of up to five business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.
You will receive a tracking number by email once your order has been shipped.
SEASONAL SALES, NEW ARRIVALS, AND PROMOTIONS
Signing up for our newsletter is the best way to receive updates about new arrivals and promotions. You can subscribe at checkout, or by entering your email address in the newsletter section in the footer of home page on se7enthheaven.com